This policy explains what information Ardmore Plumbers ("we", "us") collects when you call us, use the request form on this website, or browse it, and what we do with it. Ardmore Plumbers is a 24/7 phone line and dispatch service for plumbing in Villa Park, IL and nearby towns. Ardmore Plumbers connects you with independent licensed plumbers who perform the work.
Information we collect
- When you call. Your phone number, the time and length of the call, and what you tell us about the job, such as your town, address and the plumbing problem. Calls may be recorded for quality and training; if a call is recorded, you will be told at the start.
- When you use the request form. Your name, phone number, the service you choose, any details you type, the page you sent it from, and your consent to be contacted. The form also notes which page section it was in, and it is delivered to us through a form processing service.
- When you browse. Standard technical data such as browser type, device, pages visited and the referring site, collected through cookies or similar tools if analytics or advertising tags are installed. We measure phone-link taps and form submissions as conversions to understand which pages help people; those events are recorded only when an analytics or advertising tag is installed. Like most websites, the company that hosts this site also keeps standard server logs (IP address, browser type, the pages requested and the time) to deliver pages and keep the site secure.
How we use it
- To answer your call or request and send a licensed plumber to you.
- To share the job details with the independent plumber who will contact you and do the work.
- To follow up about the request you made.
- To measure and improve the website and our advertising.
- To meet legal obligations and prevent fraud or abuse.
We do not sell your personal information.
Who we share it with
We share your contact details and job description with the licensed plumber dispatched to your job, and with service providers who help us run the phone line, the website, form delivery and analytics. They may use it only to provide those services. We may disclose information if the law requires it.
Calls and texts
By submitting the form and checking the consent box, you agree that we or the plumber assigned to your job may call or text you about your request. Message and data rates may apply. Reply STOP to any text to opt out. Consent is not a condition of any purchase.
Cookies and advertising
If analytics or advertising tools such as Google Analytics or Google Ads are enabled on this site, they may set cookies to measure visits and conversions. You can block or delete cookies in your browser settings, and you can opt out of Google's personalized advertising in your Google account settings.
Embedded maps
Some pages, such as the homepage, the contact page and the service area pages, show an embedded Google Map of the area we serve. The map loads from Google when you scroll to it, so Google receives your IP address and browser information and may set its own cookies, under Google's privacy policy. The map shows a town, not your location, and we receive nothing from it.
Links to other websites
Our pages link to official sources such as village program pages, the Illinois Department of Public Health and the U.S. EPA. Those sites have their own privacy practices, and this policy does not cover them.
How long we keep it
We keep call and form records only as long as needed to handle your request, resolve questions about the job, and meet legal and accounting requirements, then delete or anonymize them.
Security
We use reasonable safeguards to protect the information we hold. No method of sending or storing data is perfectly secure, so please don't send sensitive information such as payment card numbers through the form.
Your choices
You can ask us what information we hold about you, ask us to correct or delete it, or ask us to stop contacting you. Call (858) 363-8298 and tell us what you would like. Illinois residents have rights under Illinois law, and we will respond to requests as that law requires.
Biometric information
We do not collect fingerprints, face scans, voiceprints or any other biometric identifiers through this website or our phone line.
Children
This site is not directed to children under 13, and we do not knowingly collect their information.
Changes
We may update this policy. The date at the top shows the latest version. Also see our terms of service.
Contact
Questions about this policy: call (858) 363-8298, open 24 hours, 7 days a week.